Ordinary people

  • Because of X, I do (only) Y. It will fix the issue.

Consequences:

  • Same issues like X will happen.
  • Does not address the root cause of the issue which may be in other layers.

System thinker

  • Because of X, I will
    • Analyze the system where X happened
    • Identify Objects and Relationships that need to be fixed, created or deleted
    • Execution action Y1, Y2, Y3, ... to fix X in different places
  • Look at X through a holistic perspective (reference to course) and think about prevention, reaction plan for similar issues.

Senior Executive should think this way - they fix the system rather than hands-on fixing every operational issue

Last modified: Tuesday, 8 October 2024, 4:14 PM